General terms and conditions:

• Prices are subject to change in case of an increase in the value-added tax (VAT)
• With the present price list, each previous one loses its validity. In case of doubt, or should the price in the booking confirmation vary from this pricelist, the price of the visible pricelist in the general terms and conditions is the one that prevails
• The early-bird discount is not refundable
• Payment/deposit: The invoice has to be paid upon departure. A deposit may be charged for bookings.
• We accept the following credit cards: Eurocard, Visa, Master Card. Payments with debit card are usually limited abroad: please check with your bank.
• Our bank details: Raiffeisenkasse Latsch, IBAN: IT 33 F 08110 58450 000300003832, SWIFT-BIC-CODE: RZSBIT21015.
• We change foreign currencies in-house at the respective daily exchange rate.
• The terms and conditions apply according to our website.

Advantageous cancellation conditions for direct bookers:

We have made our cancellation policies more flexible because of the current situation.

• Free cancellation up to 14 days before arrival
• For cancellations of 13 to 7 days before arrival we charge 50% of the booked travel price.
• For cancellations of 6 to 1 days before arrival we charge 80% of the booked travel price.
• In case of no-show or early departure, 100% of the booking cost will be charged.

Cancellation is possible free of charge for direct bookers in the following situations at any time:

• In case of border closures;
• If South Tyrol is classified as a risk area by your government;

This regulation also applies to direct bookings already made until revoked by us.

Extraordinary circumstances:
The accommodation facility commits to correctly implementing all the regulations and measures in vigor in regards to the Covid-19 virus in the state of Italy.

If the guest shows symptoms of Covid-19 during their stay in the accommodation facility and therefore there is a suspicion of an illness, the accommodation facility is obliged to contact a doctor immediately. Anyone exhibiting the slightest symptom will be asked to take a test.

As long as the guest is unable to make decisions or the relatives of the guest cannot be contacted, the accommodation provider will provide medical treatment at the guest's expense. The scope of these care measures ends, however, when the guest can make decisions or the relatives have been informed of the illness.

The accommodation provider has claims for compensation against the contractual partner and the guest, or in the event of death, against their legal successor, in particular for the following costs:
a) Open medical expenses, costs for patient transport, medication and medical aids
b) room disinfection,
c) laundry, bed linen and bedding that have become unusable, otherwise for the disinfection or thorough cleaning of all these items,
d) restoration of walls, furnishings, carpets, etc., insofar as these have been contaminated or damaged in connection with the illness or death,
e) room rental, insofar as the space was used by the guest, plus any days in which the rooms cannot be used due to disinfection, evacuation, etc.,
f) any other damage to the accommodation provider.