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Advantageous cancellation conditions for direct bookers:
We have made our cancellation policies more flexible for direct bookers because of the current situation.
Please note that we may deduct a deposit or the percentage amount according to the cancellation policy in the event of a cancellation for which a fee is charged and early departure.
Please note that handling fees of € 35 may apply for a possible return transfer in case of cancellation.
Extraordinary circumstances:
As long as the guest is unable to make decisions or the relatives of the guest cannot be contacted, the accommodation provider will provide medical treatment at the guest's expense. The scope of these care measures ends, however, when the guest can make decisions or the relatives have been informed of the illness.
The accommodation provider has claims for compensation against the contractual partner and the guest, or in the event of death, against their legal successor, in particular for the following costs:
a) Open medical expenses, costs for patient transport, medication and medical aids
b) room disinfection,
c) laundry, bed linen and bedding that have become unusable, otherwise for the disinfection or thorough cleaning of all these items,
d) restoration of walls, furnishings, carpets, etc., insofar as these have been contaminated or damaged in connection with the illness or death,
e) room rental, insofar as the space was used by the guest, plus any days in which the rooms cannot be used due to disinfection, evacuation, etc.,
f) any other damage to the accommodation provider.